Suraksha Care ("we", "our", "us") is committed to protecting the privacy of every family we serve. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the rights you have under India's Digital Personal Data Protection Act, 2023 ("DPDP Act") and other applicable laws.
1. Information we collect
- Enquiry information — name, phone, email, service required and any details you share when contacting us.
- Care details — patient information, medical needs, address and preferences shared when we design a care plan.
- Communication records — call and WhatsApp messages related to your care coordination.
- Website usage — pages visited, referrer, device type and anonymised interaction data.
2. How we use your information
- Respond to enquiries and design a personalised care plan.
- Match verified caregivers to your family's needs.
- Coordinate care and communicate updates.
- Improve service quality and website experience.
- Comply with legal, tax and regulatory obligations.
3. How we protect your information
We restrict access to personal and health information on a need-to-know basis. Enquiry data submitted through our website is transmitted over encrypted HTTPS. Physical records are stored securely at our office in Baghajatin, Kolkata.
4. Sharing of information
We never sell your data. We share information only with:
- The caregiver assigned to your family, strictly to the extent required.
- Payment processors, only for transactions you initiate.
- Regulators or authorities where legally required.
5. Cookies and analytics
We use essential cookies to run the website, and — with your consent — analytics and advertising cookies (Google Analytics, Google Ads, Meta Pixel) to understand and improve how families use our site. You can review or change your choice any time via "Privacy Preferences" in the footer.
6. Your rights
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request erasure of your data, subject to legal obligations we may have.
- Withdraw consent for non-essential processing at any time.
7. Retention
We retain enquiry and care records only for as long as necessary to fulfil the purposes outlined above, or as required by applicable law.
8. Contact
For any privacy-related question or to exercise your rights, please reach us at support@surakshacare.co.in or +91 89107 47722. Our address is D/69A Baghajatin Station Road, Kolkata 700032.
This policy may be updated from time to time. Material changes will be highlighted on this page.