We understand that plans change. This policy explains how cancellations and refunds work for services and equipment booked with Suraksha Care.
1. Cancellation of caregiver services
- Cancellations made at least 24 hours before scheduled arrival attract no charge.
- Cancellations within less than 24 hours may attract a nominal service charge to compensate the assigned caregiver.
- If a caregiver has already arrived at your location, a minimum one-shift charge applies.
2. Cancellation of medical equipment
- Cancellations before dispatch are refunded in full, minus applicable payment-gateway charges.
- If the equipment has been delivered, a delivery and pickup fee may be deducted from any refund.
3. Change of caregiver
A caregiver change requested within a shift due to reasonable dissatisfaction is provided at no additional cost, subject to availability.
4. Refund timelines
Approved refunds are processed to the original payment method within 7–10 business days. UPI and card refunds may take an additional 2–3 days depending on your bank.
5. How to request
Contact your care coordinator, call +91 89107 47722, or write to support@surakshacare.co.in with your booking reference and the reason for the request.
6. Exceptions
Emergency, ICU-at-home and long-term contracts may follow bespoke terms agreed in the care-plan document at the time of booking. Those terms take precedence over this policy.